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Must be able to troubleshoot technical issues over the phone and document resolution of incidents. Must be able to transition from one issue to the next maintaining a positive and professional attitude. Must be able to communicate clearly with the customer and upper level IT support as well with other Departments Globally. 

• Customer Service 

• Team work 

• Excellent written and speaking communication Deliverables 

• Excellent Customer Service 

• English/Spanish Troubleshooting over the phone, email and another way of communication 

• Be Actively part of the different regional and global projects 

• Communicate with upper IT support levels for proper escalations 

• Excellent English Skills to create and update documentation Tasks and Responsibilities Core Responsibilities and Activities 

• Provide great customer service and technical support to Autoliv and non Autoliv employees 

• First time Resolution of Incidents 

• Proper documentation before escalating tickets 

• Stronger communication skills between L1 and other Departments of the company (local, regional, global) 

• Active participation of IT Projects 

• Team adherence 

• Documentation creation and updates Other Responsibilities 

• Back up other Service Desk Agents when needed 

• KPIs on target. 

• Continuous Improvement

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Autoliv Safety Technology 2

22056 Tijuana Direcciones 1-619-662-8000 Ver página

Lugar de trabajo

Nos esforzamos por salvar más vidas y prevenir lesiones graves, y nos enfocamos continuamente en la calidad, la confianza y la seguridad para nuestros clientes, la estabilidad y el crecimiento para nuestros accionistas y empleados, además de ser sostenibles y ganar confianza dentro de nuestras comunidades.

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