Main role responsibilities:

-> Conduct and take part on different IT topics that require broad technical IT knowledge (basic networking, protocols, servers and storage, application platforms – IIS, etc.)

-> Quickly respond and effectively support troubleshoot, diagnose and resolve system errors/service outages by using specific problem management methodologies

->Monitor and support of the IT infrastructure and network infrastructure changes from the quality perspective

-> Continuous optimization of existing processes and repetitive tasks to streamline operations and create efficiencies

-> Review and maintain correct and complete documentation of service and system design, setup, configuration and use

-> Follow IT Operational policies and procedures, perform work in accordance with best practices. Proactively improve IT support processes, standards, systems, and procedures when needed

-> Develop and run test plans, test cases and estimate resource consumption

-> Identify, record, document thoroughly and track quality issues

-> Stay up to date with new testing tools and test strategies

Experience and knowledge needed:

-> Completed training as IT specialist or comparable training as well as subject-related additional qualifications

-> Several years of professional experience in the relevant field, preferably in an international company

-> General IT knowledge and good understanding of IT environment policies and procedures

-> Good knowledge of ITSM processes (Incident, Problem, Change, Request fulfilment, etc.), ITIL

Certification is a plus

-> Knowledge of QA methodologies, tools and processes is a plus ( 6Sigma, COBIT, etc.)

-> Experience with ITSM tools (e.g., Service Now) is a plus

-> Strong level on the following soft skills: independent work/ autonomy, personal initiative/ proactivity, perseverance, team player, analysis and communication skills

-> Good English skills in spoken and written